New Book Balances Humor and Trauma for Real-Life Portrait of Emergency Services Workers

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We've all seen the television programs of EMTs, paramedics, nurses, and doctors racing patients into the emergency room to save their lives. Those depictions are usually heroic, and occasionally, they show a quirky patient, or the exhaustion felt by the workers. But how true are those depictions?

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How is New Book Balances Humor and Trauma for Real-Life Portrait of Emergency Services Workers

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Sherry Jones Mayo knows about these situations from real-life, and she writes about them honestly, simply, and always humorously. She is the rare person who can find humor in almost any situation, and I suspect that her sense of humor-which must spring from a very deep and caring soul with an unimaginable endurance-is what keeps her going on twelve and twenty-four hour shifts in a quest to help people who cannot help themselves, to save lives, and to receive nowhere near the appreciation she deserves. Perhaps writing about these situations is her way to make sense from and cope with it all.

Sherry's first book "Confessions of a Trauma Junkie" opened my eyes to the realities of being an emergency services worker, especially as an EMT and a nurse paramedic. But Sherry has had a lifetime of experiences, and one book just wasn't enough to say everything, so now, "More Confessions of a Trauma Junkie" fulfills that need.

This "sequel" offers humor to anyone needing a laugh, insight into emergency services for anyone considering such a career, and I think for Sherry's colleagues, a comic and truthful look at the work they do every day to save lives. I'm sure emergency workers who read this book will laugh, perhaps cry, and think about similar situations they've been in-in fact, they could probably all write their own books.

Sherry does not disappoint in depicting the humor, the sadness, or the trauma associated with emergency services. The first part of the book is devoted to dealing with quirky patients, including a 350-pound woman who calls the ambulance, and then when the EMTs arrive, they can hear her run from the door to her bed, where she proceeds to thrash around, obviously faking her illness, yet the EMTs have to take her seriously and carry her enormous body on an extremely hot day from an upstairs apartment in a building without an elevator, down to the ambulance. And then there are the people wrapped in bubble wrap, the ones with homes filled with cockroaches, and the ones whose home remedies go wrong. There's even a woman who may be demonically possessed following a voodoo ritual gone wrong. Seriously, you have to read this book to believe these stories, yet I don't doubt for a second they are all true.

I daresay emergency services workers have seen it all, or at least they think they have, until they get that next strange call-whether it's a fake call from someone who just wants an ambulance ride, or a person with a strange sexual fetish that when carried out, just didn't go the way he wanted.

But "More Confessions of a Trauma Junkie" is more than a compilation of funny stories. It gets at the very heart of what it is to be an EMT, a paramedic, a nurse, or a doctor. It is a heroic, exhausting, and emotionally traumatic calling. Other people's trauma can become the emergency worker's trauma, even though the workers try very hard not to let these situations affect them. As Sherry points out, "Rule #1: People Die. Rule #2: Medics cannot change rule #1. (But boy, do we try!")

Having this kind of job means a love-hate relationship with the role. You love the people you work with, and you love helping the patients, but you hate to see people die. Still, you are addicted to trauma; you can't get wanting to save everyone out of your system. The last section of the book is told by a Hurricane Katrina Military Responder, who makes the point that many of the workers who responded to Hurricane Katrina came away feeling disappointed because they couldn't do more. Emergency services workers want to keep the world safe. It's impossible, but they want to try anyway.

At the end of the book is a mini-interview with the author. Sherry sums things up best, I think, when she is asked, "Why did you write this book?" She talks about people's reactions when she tells them what she does for a living and then states:

"What they do not realize until it happens to them is that trauma affects someone who is loved and cherished, and lives are forever changed. I want people to see the world for a moment through my eyes, to walk with me through the broken glass, to sit next to me and hold the hand of the injured or dying, to fight against death thinking that sometimes we just might have the power to win those battles. And then I want them to see the complete lunacy of it all and laugh."

One interesting personal story Sherry includes in the book is what it was like the day her stepfather died and how she experienced having emergency services workers she did not know arrive to care for him. In short, she has seen both sides of emergencies, which has made her both compassionate and dedicated.

What is next for Sherry Mayo Jones? She hints that a Trauma Junkie Anthology may be down the road. I'm sure we've only begun to hear the stories she and her colleagues could tell that will teach us a bit more about what it is to be human.

This article was first published online at Blog Critics Magazine February 23, 2012

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Humorous, Meaningful and Overdue Look Into Emergency Services Worker Experiences

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Sherry Jones Mayo has written a tremendously informative and humorous book about the daily experiences of emergency services personnel, whether paramedics, EMTs, doctors, or nurses. After twenty years in the field, Mayo reveals multiple aspects of the job from caring for people who need emergency care, to experiencing tragic losses, difficult and often humorous patients, and coping with fatigue, emotional breaking points, and personal issues.

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Most books about trauma are written for the victims and their caretakers-so the caretakers (counselors, responders to an emergency, even family members) can help the victims. Although television dramas pay homage to the courage of emergency services workers-especially in the ER-these programs tend to treat the situations as heroic and dramatic rather than showing the actual real effects-the emotional and physical toll-these experiences have on the workers. Mayo provides multiple aspects of how emergency services personnel respond to trauma, most of it becoming their everyday work, but the deaths of children, cases of child abuse, or situations that resonate with their own personal tragic experiences can require immediate counseling and crisis intervention to protect the workers. Burnout is common, but so is the deep feeling of reward when the greatest efforts pay off.

This book is rich in a variety of experiences ranging from doing emergency care on an airplane to helping overweight people out of their homes, and an emergency services worker experiencing an accident and then seeing things from the patient's side as her co-workers care for her. Mayo shares her own experiences throughout, but she also shares the stories of co-workers, her daughter who was inspired to follow in her mother's footsteps, and numerous other first-person accounts of helping in an emergency.

While "Confessions of a Trauma Junkie" has numerous telling and moving stories, what I appreciated most was the humor. The humorous passages actually made me better understand how emergency services personnel respond to the most difficult situations, the boredom they have to deal with, and the need for humor as a coping mechanism. The workers also do not always receive the appreciation and respect they deserve. They become rightfully irritated when treated like servants, when they are threatened with lawsuits, or when the lazy try to take advantage of them, refusing even to sit up by themselves because a worker can pick them up. While Mayo's experiences occur in the greater metropolitan Detroit area, and a larger economically and socially challenged population exists there, I imagine emergency services workers need to deal with rude and inconsiderate patients constantly, whether in rural or metropolitan areas.

The humor in this book was so rich that I would recommend it to any emergency services personnel simply as a way to cope and relieve stress with a good laugh. Among the many humorous passages, one of my favorites was the response received from a patient when the admitting nurse asked for her name:

I'm too sick to talk. Ask my husband what my name is...can't you see I'm sick? What's wrong with you people, asking me questions when it's obvious I can't breathe? You want to know anything, you ask my husband. I don't have enough breath to answer your questions. You supposed to be a Nurse, you should know that.

Many similar stories are told regarding simple questions asked to patients, as well as shenanigans by patients that range from urinating on the hospital walls to showing up for free pregnancy tests and free meals, and another favorite, the man who complains he's having a heart attack, and when the nurse diagnoses that he is not and asks him to wait, decides to go out for a smoke.

Mayo also tells many stories of rewarding experiences, most notably of going to help people in Mississippi after Hurricane Katrina. Hurricane victims offered emergency services workers the last of their food out of gratitude; gas station attendants provided workers with free fuel and snacks, and people in airports, when they saw workers in their emergency gear and learned they were returning from assisting the hurricane victims, said, "Thank you. Thank you for whatever you did."

I say, "Thank you, Sherry Jones Mayo, for writing this important book so you and your co-workers who work twelve hour shifts, stay overtime, wear down your own bodies caring for ours, and put up with situations no one should have to, will get the recognition you deserve for everything you do for the rest of us. Thank you for caring for us, even when we are not desirable patients. I don't know how you can do it-it's not a job I could do-but I won't forget what you and your co-workers go through everyday next time I need care."

I know several EMTs and nurses to whom I'll recommend this book wholeheartedly. I trust anyone who reads it will do the same.

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