Queen City - Concierge Duties at a Hotel
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The concierge duties at a hotel are many and varied. Being a concierge is one of the most prestigious careers in the hospitality industry. The responsibilities are diverse, and depending on the hotel can range from overseeing the administration of the hotel's services to personally seeing to the special request of the hotel's guests.
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Here a just a few of the fundamental concierge duties at a hotel:
Greeting guests at the front desk with a friendly and pleasant demeanor. Providing customer service. Answering guest inquiries about the city and local events and attractions. Handling special requests from guests (i.e. limousine service or making the arrangements for special occasions). Making reservations for guests to eat at area restaurants, procuring tickets for guests to attend to cultural and artistic performances, or booking sightseeing tours. Interacting with personnel from other departments within the hotel. Inputting data into computerized reservation systems.
Qualifications required:
At least some college in the field of hospitality. A background in sales, public relations, marketing or public service is extremely helpful. Several years of experience in customer service. Excellent communication skills. Must be people oriented and have the ability to deal effectively with the public. Adequate computer skills. Clear understanding of hotel policies and procedures.
The success of a concierge depends largely on his or her ability to multi-task and work under pressure, willingness to serve others and talent for being a skilled problem solver. Not every personality can handle the job. But for those who can, the opportunities are out there.
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